Frequently Asked Questions

Early termination fees vary by rate and contract term. Your Electricity Facts Label (EFL) will clearly outline any fees before you enroll.

You can pay online through your account portal, by phone, or by mail. Autopay and paperless billing are also available.

Call us at 1-888-642-8783 or email CustomerCare@truepower.com. Our support team is ready to help with any billing or account questions.

Rates can be reviewed by term, cost, and associated fees. Use the rate finder on our home page to enter your ZIP code and see available options.

A switch changes your electricity provider at the same address. A move-out transfers service to a new address when you relocate.

No — once you enroll with True Power, we handle the switch notification with your current provider on your behalf.

You will receive a welcome email with your account details and service start date. Your switch typically takes 1–3 business days.

Power delivery is managed by your local utility (TDSP). For outages, contact your local utility directly. True Power supplies your electricity but does not maintain the power lines.

Yes — True Power offers rates with renewable energy content options. Ask about our green energy rates when you enroll.

Visit portal.truepower.com and sign in with the email address you used during enrollment to access your account portal.